Terms & Conditions

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ORDER CANCELLATION AND RETURN POLICY

Canceling the order after processing the invoice will not be possible.

You may initiate the request for return of the Product if the product is damaged or is not in working condition.You shall initiate such requests for a return within 48 (forty-eight) hours from the date on which you receive the delivery of the Product (“Return Period”).

You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy.

We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions.

REFUND

If the product is damaged while transportation, we offer to replace the damaged part of the product with no additional charges.

If the product damage requires the entire piece to be returned back for the replacement, the replacement of the product will be done on return of the product with no additional charges.

If you choose to return the product without a replacement, please be informed that when you opt to return the Products, upon our verification and assessment of the damaged Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 8 – 12 (Eight to twelve) business weeks from the date of us verifying the defect or the non-compliance in the Product.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

CUSTOMER SUPPORT

Any queries or concerns may be directed by you to our team who can be contacted at

info@ekkalakaar.com
+91 6355742117
(Monday to Friday 11am to 5pm)